CANCELLATION POLICY
Changing your appointment
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
Late Policy
If your arrival is delayed, do not worry! We will honor your appointment time block that your deposit afforded you.Your service time will continue through the end of your appointment time and will not be given away. At the end of your appointment time, you will be charged the full balance.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 24 to 48 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee, essentially forfeiting your deposit for this service.
A deposit for ALL appointments is required at the time of booking. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best service Gwinnett has to offer!
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick, coughing, with a fever, or any contagious illness. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. Please note: Any illness related absences will incur a penalty of deposit forfeiture. Again, you must contact Fantasy MedSpa via phone or email within 24 hours of your scheduled appointment time, otherwise your deposit will be forfeited.
The above policy includes family emergencies and last minute cancellations as well.
